Frequently Asked Questions

All orders are shipped from our distribution center in Queensland, Australia.

Orders are processed within 24 to 48 hours.

After dispatch, delivery typically takes 2 to 7 business days depending on shipping method, location, and whether the address is metro or rural.

We also deliver to PO Boxes.

Yes, express shipping options are available at checkout where applicable.

Yes. A tracking code is sent once your order has been dispatched.

Please contact us as soon as possible. If your order has not shipped, we will do our best to assist.

Our lifetime warranty ensures your D'Ávila knife is covered for repairs, maintenance, or replacement. Simply contact our support team with your warranty certificate and we will guide you through the process.

Always hand wash and dry immediately after use. Apply a light coat of food-safe mineral oil to prevent rust. Avoid prolonged contact with acidic foods and store in a dry place.

No. Hand washing is strongly recommended to preserve the blade and finish.

Yes. All products are delivered as a gift-ready experience including a custom presentation box, handwritten warranty certificate, and care information.

Yes. We offer engraving options such as names, dates, and messages. Please contact us before ordering.

Returns are accepted within 14 days for unused items in original condition and packaging.

We offer a 7-day real use trial. You may return the product within 7 days for a full refund if unsatisfied.

You are entitled to a repair, replacement, or refund under Australian Consumer Law if the product is defective or does not perform as expected.

Our knives are handcrafted in southern Brazil with over 15 years of tradition.

Yes. We operate locally and ship from our Queensland distribution center.

Handcrafted products, premium materials, lifetime warranty, limited production, unique pieces, secure checkout, and full compliance with Australian Consumer Law.